The agreement for using Mockly

These Terms of Service (“Terms”) are a contract between you and Mockly for the websites, applications, and related services we offer at usemockly.com and in the product (the “Services”). Mockly includes the AI interview coach referred to in the product as Wilber.

By creating an account, buying practice time, starting a session, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you are using Mockly for an organization, you confirm that you have authority to bind that organization, and “you” includes both you and that organization.

If you do not agree, do not use the Services. Where these Terms conflict with a written order or checkout disclosure for a specific purchase, the checkout disclosure controls for that purchase only.

You must be at least 16 years old and able to enter a binding contract. The Services are not directed at children, and we do not knowingly allow accounts for anyone under 16.

You may use Mockly only for lawful interview preparation and related career practice. You are responsible for making sure your use complies with the rules of any employer, school, recruiter, or testing provider. Mockly is a practice environment. Do not use it to complete, impersonate yourself or someone else in, or get unauthorized help during a live assessment unless that assessment expressly allows it.

Some features require an account. You can sign up with email or with a supported third-party sign-in method, such as Google or LinkedIn. You must provide accurate account information and keep it current.

You are responsible for:

• keeping your login credentials confidential;
• all activity that happens under your account;
• signing out on shared devices and telling us promptly at privacy.mockly@gmail.com if you suspect unauthorized access.

We may refuse, reclaim, or change an account name, or require additional verification, if an account looks misleading, inactive, or insecure. One person should not share an account, and you may not transfer an account or unused practice time to someone else unless we agree in writing.

Mockly provides tools to practice interviews and review how you present your experience. Depending on what is available in your account, that can include voice practice sessions, generated questions, transcripts, scores and coaching notes, and related prompts or summaries.

We may add, change, or retire features, voices, scoring, limits, and supported formats. Beta or experimental features are provided for evaluation, may change without notice, and may be less reliable than the rest of the product. We do not promise that the Services will be available without interruption, or that every session, score, or recommendation will be stored forever.

Voice practice needs a working microphone and a supported browser. Quality depends on your device, network, background noise, and the third-party speech and model services described in the Privacy Policy.

Questions, follow-ups, transcripts, scores, and summaries are generated or assisted by automated systems. They can be incomplete, outdated, biased, or wrong. Similar inputs can produce different outputs. A score is a coaching signal for that practice session, not an official assessment and not a prediction of how an employer will judge you.

You agree that:

• outputs are for personal practice and general information;
• you will review anything you later use in an application, interview, or public profile;
• Mockly does not provide legal, immigration, financial, therapeutic, or licensed career-counseling advice;
• we do not guarantee interviews, offers, compensation, or any hiring outcome.

Do not rely on Mockly to invent credentials, employment history, or other facts. You are responsible for the truth of what you say about yourself.

Voice practice and certain other features consume practice time, shown in the product as minutes or credits. Plan names, included minutes, and prices are described on the pricing page and again at checkout. A plan purchases a block of practice time. It is not a subscription unless the checkout screen says that it renews.

Practice time is personal to the account that bought it, has no cash value, and cannot be redeemed for money, transferred, or resold. We may correct balances that were granted in error, including duplicate grants, promotional mistakes, or credits tied to a payment that is later reversed.

Promotional or complimentary minutes may be subject to additional limits, may expire, and may be withdrawn if they were obtained by mistake, abuse, or a breach of these Terms.

Paid plans are charged in the currency shown at checkout, currently Ghanaian cedis (GHS), through our payment processor, Paystack. You authorize us and Paystack to charge the payment method you submit for the amount displayed, including any taxes or fees shown before you confirm.

We do not store your full card or mobile-money number. Payment status, amount, plan, and a transaction reference are kept so we can deliver minutes, send a receipt, and handle disputes.

Practice time is a digital service that is delivered when the minutes are added to your account. Except where applicable consumer law requires otherwise, or where we failed to deliver the minutes you paid for, fees are non-refundable once the time has been added. If a charge fails, is duplicated, or is reversed, we may withhold or remove the related minutes and suspend paid features until the payment is resolved.

If you believe a charge is wrong, contact us within a reasonable time at privacy.mockly@gmail.com and include the receipt or transaction reference. Filing a chargeback without contacting us first may delay the review of your account.

“Your Content” means the material you submit or generate in the product, including job descriptions, role and company details, audio from practice sessions, transcripts, notes, and messages to support.

You keep ownership of Your Content. You give Mockly a worldwide, non-exclusive license to host, reproduce, transcribe, transmit, display, and create derivative coaching outputs from Your Content only as needed to:

• provide the session, score, or review you requested;
• maintain, secure, and debug the Services;
• comply with law and enforce these Terms, including investigating abuse.

We do not claim ownership of your answers, and we do not sell Your Content. If we use de-identified or aggregated information to understand product quality, we will do so in a way that does not identify you.

You represent that you have the rights needed to submit Your Content, and that it does not infringe anyone else’s rights or include information you are not allowed to share. Do not put confidential employer material, health information, government ID numbers, or payment card data into practice fields.

You will not, and will not help anyone else to:

• probe, scan, or breach the Services, or bypass usage limits, access controls, or payment checks;
• copy, scrape, or harvest the product, questions, or other users’ data except through the features we provide;
• reverse engineer the Services except where a non-waivable law allows it;
• upload malware, or use the Services to send spam or to phish;
• impersonate another person, or misrepresent your identity, employment, or affiliation;
• submit content that is unlawful, harassing, hateful, or sexually exploitative, including anything involving a minor;
• use outputs to build a competing model or interview product, or resell access to Mockly;
• overload the speech, model, or payment systems, including with automated sessions that are not a genuine practice attempt.

We may investigate suspected misuse and remove content or suspend access while we do. We may also report unlawful activity to the relevant authorities.

The Services, including software, scoring methods, prompts as implemented in the product, visual design, the Mockly name and logo, and Wilber’s product presentation, are owned by Mockly or its licensors. These Terms do not grant you any right in that property except a personal, limited, revocable, non-transferable license to use the Services for your own interview practice while your account is in good standing.

You may not copy our branding, imply that we endorse you, or remove proprietary notices. Feedback you choose to send about the product may be used by us without obligation or compensation to you, including to improve features.

The Services depend on providers that process data on our behalf or at your request. Those include Paystack for payments, Supabase for authentication and data storage, Deepgram for voice sessions, Groq and underlying model providers for questions, feedback, and job-description parsing, Vercel for hosting, PostHog and Vercel Analytics for product measurement, and Google or LinkedIn when you choose those sign-in methods. Email delivery is handled by our mail provider.

Your use of a third-party sign-in or payment flow is also subject to that provider’s terms. We are not responsible for outages, errors, or policy changes by those providers, though we work to keep the Services usable when they occur. Links to other sites are provided for convenience and are not under these Terms.

Our Privacy Policy describes the information we collect, why we use it, who we share it with, and the choices you have. Practice audio, transcripts, and billing references are covered there. By using the Services, you also agree that we may process that information as the Privacy Policy describes.

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, Mockly disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, and non-infringement, and any warranty that the Services or AI outputs will be accurate, complete, current, uninterrupted, or error-free.

Interview preparation involves your own judgment. We do not warrant that practice will match a real interview, that a score reflects how an employer would rate you, or that following a suggestion will produce any career result.

To the fullest extent permitted by law, Mockly and its affiliates, staff, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost opportunities, lost data, or loss of goodwill, arising out of or related to the Services or these Terms, even if we have been advised of the possibility.

To the fullest extent permitted by law, our total liability for all claims arising out of the Services or these Terms will not exceed the amount you paid to Mockly for the Services in the six months before the event giving rise to the claim, or one hundred Ghanaian cedis if you paid nothing in that period.

Some jurisdictions do not allow certain disclaimers or limits. In those places, the disclaimers and limits apply only as far as the law allows. Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud or for death or personal injury caused by negligence where such a limit is prohibited.

You will defend, indemnify, and hold harmless Mockly and its affiliates, staff, and suppliers from claims, damages, losses, and reasonable legal expenses arising out of Your Content, your use of the Services, your breach of these Terms, or your violation of someone else’s rights or of applicable law. We may control the defense of a matter that involves our product or reputation, and you will cooperate with that defense. This section does not require you to indemnify us for our own fraud or willful misconduct.

You may stop using Mockly at any time and may ask us to delete your account as described in the Privacy Policy. Unused practice time is not refunded merely because you close an account, except where the law requires it.

We may suspend or close access, or remove content, if you materially breach these Terms, if a payment is reversed, if we must do so to comply with law, or if continuing the account creates a security or abuse risk. Where it is reasonable and lawful, we will tell you the reason and give you a chance to fix a curable breach.

Sections that by their nature should survive — including ownership, licenses needed to wind down the service, payment obligations, disclaimers, liability limits, indemnity, and this survival clause — continue after access ends.

We may update these Terms when the product, our providers, or the law changes. We will post the new version on this page and change the “Last updated” date. If a change is material, we will also provide a notice in the product or by email to the address on your account before the change takes effect, unless the change is needed sooner to meet a legal or security requirement.

If you continue to use Mockly after the updated Terms take effect, you agree to them. If you do not agree, stop using the Services and ask us to close your account.

These Terms are governed by the laws of the Republic of Ghana, without regard to conflict-of-law rules that would select another jurisdiction. Courts located in Ghana have exclusive jurisdiction over disputes arising out of these Terms or the Services, except that either party may seek urgent injunctive relief in a court that has jurisdiction, and except where a non-waivable consumer protection law in your place of residence requires a different forum.

Before filing a claim, you and Mockly will try to resolve the dispute informally. Send a short description of the dispute and the outcome you want to privacy.mockly@gmail.com. If we cannot resolve it within 30 days after that notice, either party may proceed in court as this section allows.

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Mockly about the Services and replace earlier oral or written agreements on that subject.
• Severability. If a provision is held unenforceable, the rest of the Terms remain in effect, and the unenforceable provision will be modified to the minimum extent needed to make it valid.
• Waiver. A failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, financing, or sale of the business, or to an affiliate.
• Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control, including provider outages, internet failures, labor disputes, and changes in law.
• Notices. We may send notices to the email on your account. You may send notices to privacy.mockly@gmail.com.

Questions about these Terms can be sent to privacy.mockly@gmail.com. Please use the subject line “Terms” and include the email address on your Mockly account.

These Terms were last updated on October 4, 2026. They are a practical description of how the product is offered. They are not legal advice to you.